Do you ever wish you could go back in time because you have a thought that would have fit perfectly about 2 hours earlier?
Had my 6 month performance review at work this week. Sure it was almost a month late, but at least it was done. Scored out of 5, I was expecting mostly 2s and 3s. Imagine my shock when I saw mostly 4s with only a few 3s. You can image quite a lot of shock. I think my mouth might have opened wide enough to gasp, but I’m not really sure.
My review was after the other tech’s. His took about 15 minutes, maybe 20. Mine took an hour. Discussed were several things, but after I heard “but everyone has had to do it” for the 4th time, I had to say something. For the record, that is, quite possibly, the worst excuse, unless you are talking to grunts that just spent 72 hours marching in the rain and mud during Marine boot camp. That is the only case where that is a valid excuse.
Friends, I’m glad you asked. If I bring up something that has to be done, repeatedly, and is if very unpleasant as agreed by everyone, then we can assume it is very unpleasant. To say that everyone has had to do tells me that you don’t really find it that unpleasant, or find pleasure in the fact that everyone is as miserable as you once had to be. To say that everyone has had to do it is also inconsiderate. It tells me that you don’t care. Don’t care about the work you do, don’t care about those you manage.
Yep, I said something. Did it help? Probably not. Did it make me feel better? Yes.
That should never be an excuse. If you do something that could cause that to be an excuse, then it’s time to make some changes. Time to staff up, time to change procedures, time to get some training in. Time to make a change. Not doing so is the lazy way out and, really, it’s time you find something else to do. We can all smell the burnout on you.
You miss 100% of the shots you don’t take. Be brave.
Need to remember this.
I had to put myself back into hiding this week. I have had way to much anger to be any good to anyone.
I’ve been making an attempt to not let it get to me, but it keeps getting worse.
I can’t get a new job while I’m in the new one, and I can’t quit.
Currently, there is no light at the end of the tunnel.
Another glorious weekend on call. One of my most favorite things, clearly, as you are about to find out. The company that I’m working for is the poster child for poor customer service.
Earlier today, get a call. I was able to determine the root cause of the issue and correct it. After the fix, the customer needed another piece taken care of that happens on the server side. Normally, half of it I would be able to take care of with a custom tool, but this particular customer is not setup in that tool. So, I contact the team responsible for that side of the shop in an effort to get some assistance.
This all starts at 10:30a. I’m typing this at 8:00p and just got a call back from the person that can help with this particular issue.
Our weekend service level for customers with non-emergency issues is roughly 4 hours if I remember correctly. It might be 6. This is what the kids would call and epic fail.
Time for me to go. I’m going to spend the weekend looking for my balls so I can actually give notice on Monday.
BMX bike story
Me, posting long form at Google Plus. About BMX bikes.
You should subscribe. It’s just easier.
I’ve been trying to work something out. I’ve got an idea in my head. A visualization. An image. A thought. I know what it is and think it’s pretty awesome. Until I try to explain it.
So far, I’m batting 0 for 2. I have tried to explain the idea to others but it’s not understood.
Part of the problem is that is not something that I can immediately explain. It’s something that I have done for a really long time, but I don’t have the slightest idea how to translate it into words. I’ve been jotting down notes, but it’s not helping. I think I’m going to have to do some real brain mapping to get it together into a shape that I can easily explain.
The problem isn’t that I can’t find the words. The problem is that I can’t fully explain it. Imagine something that you do all the time without even realize that you are doing it. Not like breathing or walking, but your super power. How do you take that and turn it into something that you can show others how to do? Rhetorically, of course.
I’m getting close. And, I am fully aware that there is a chance that many people won’t get it. Just so long as the right number do get it is all that matters. Not even the right number. More like the right people. If I can reach them, I’ll be good.